Help center
Search for your case. If it is not here, there is a person on the other side.
Getting started
Create your account, add your team and connect your first channel.
- Create your account and organization From signing up to having your team’s workspace ready, in a few minutes.
- Invite your team and choose permissions How to add people by email or by link, and what each role can do.
- Connect your first channel Where the channels live, which one to connect first, and what happens when the first message arrives.
- Uma, your team's assistant Where to find it, what it looks up and explains, which changes it prepares for you to confirm, and what it does with your data.
Channels
WhatsApp, Instagram, Messenger and email: how to connect them and what they cost.
- Connect WhatsApp with the number you already use The two ways to connect WhatsApp, what details you need, and what happens to the history on the phone.
- What Meta charges you for each conversation Who bills what, Meta’s categories, the free windows, and why meruma adds no margin.
- Connect Instagram and Messenger Both go through the Facebook page: what to have ready, the steps, and the limits of each.
- Connect your email: Gmail, Outlook or your own server The three ways to connect a mailbox, and the two options worth deciding as you connect it.
Chat and contacts
Answering as a team and keeping each person’s record tidy.
Automation
AI agents and automations that answer when you are away.
Reports
What each number measures, your home page and the Monday summary.
Account and plan
Account security, plan limits and what is billed separately.
Did not find what you were looking for?
There are people here, not a form that goes nowhere.
Did not find what you were looking for?
There are people here, not a form that goes nowhere.