Inbox & chat
One inbox for everything people send you
WhatsApp, Instagram, Messenger, email, SMS and forms all land in the same place. Your team works on one screen and every conversation stays attached to the contact who sent it.
Inbox & chat
What changes
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Nobody answers twice
When someone opens a conversation, everyone else sees it. You can assign it to a person, leave it open for whoever is free, or hand it over with an internal note the customer never sees.
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The whole history, right there
Next to every chat sits the contact record: where they wrote from before, what stage they are at, their notes and their files. No switching screens, no digging through another system.
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Search the way you remember
By name, by phone number, or by one word someone said three months ago. Search goes into the text of the messages, not just the names.
What people usually ask
How many people can work the same channel?
As many as your plan includes, with no per-channel limit. Ten people can work the same WhatsApp number or the same mailbox at once, each with their own user and a record of who answered what.
Can I message first, without waiting for the customer?
Yes, on the channels that allow it. On WhatsApp, more than 24 hours after the customer’s last message you need a template approved by Meta: meruma manages them and sends them from the chat itself, without going to another tool.
What about voice notes and files?
You listen to them and view them inside the chat, and they stay saved on the contact record. Voice notes can be transcribed so you can read them when you cannot listen, and documents stay at hand for the next conversation.