Terms of Service

These terms are the agreement between your organization and meruma. By creating an account or using the service, your organization accepts them, and whoever does so represents that they have authority to bind it.

Who we are

meruma is operated by HIPER DEVS LLC, a company incorporated in the state of Florida, United States, with offices at 2226 N Cypress Bend Dr Apt 505, Pompano Beach, FL 33069.

Contact: info@meruma.app.

The service

meruma is a conversational CRM: it brings WhatsApp, Instagram, Messenger, email, calling, SMS and form messages into one place; organizes contacts and sales pipelines; and adds a calendar, e-signature, email campaigns, websites and AI bots.

We provide the service as described on the site and in the plan you signed up for. What each plan includes is published on the pricing page.

Accounts and organizations

Each person uses their own account and is responsible for their credentials. Accounts are not shared.

An organization is your team’s workspace: its data is isolated from every other organization’s. Whoever creates it is its owner and can invite people, grant permissions and revoke them. The owner answers for what the members of their organization do inside meruma.

Tell us as soon as you suspect unauthorized access.

Plans, payment and taxes

• Plans are billed in United States dollars, per user, per month, as published on the pricing page.
• Billing is in advance and renews automatically until the organization cancels.
• Third-party usage is separate and paid by the organization: calling and SMS run on the provider’s credits, WhatsApp conversations are billed by Meta directly to the business, and AI bots use the organization’s own key.
• Prices can change. We give at least 30 days’ notice, and a change never applies retroactively or during a period already paid for.
• Prices exclude taxes. Any tax to be withheld or paid is on the organization.
• If a payment fails, we tell you and allow a reasonable period before suspending the service.

Refunds and cancellation

You can cancel at any time from the application. Cancellation takes effect at the end of the period already paid for, and the service stays available until then.

If you cancel within 30 days of your first purchase, we refund what you paid for the plan. After that, amounts already accrued are non-refundable, though we never charge the period following cancellation. Third-party usage already consumed is never refundable, because the provider charges it.

Your content

The content your organization uploads to or receives in meruma is yours. We do not use it for anything other than running the service, we do not sell it and we do not license it out.

You grant us only the technical licence needed to host, transmit and display it within the service, including backups.

Your organization is responsible for having the right to process the personal data it uploads and for meeting the rules that apply to it. In that relationship, your organization acts as the controller and meruma as the processor: the terms are in the data processing agreement, which forms part of these terms.

You can export your data at any time while the account is active.

Acceptable use

Use of meruma is governed by the acceptable use policy, which forms part of these terms. In short: no spam, no contacts obtained without consent, no illegal content and no attempts to break the platform.

We can suspend an organization that breaches it, with notice whenever giving notice would not make the harm worse.

Connected channels and platforms

When your organization connects a channel, that platform’s terms apply on top of these, and your organization undertakes to comply with them. It is a condition those platforms require us to pass through and that we cannot waive.

Specifically, your organization undertakes to:

• Obtain consent from people before contacting them over WhatsApp, SMS or email, and keep a record of that consent.
• Honour every opt-out and block, including those a person expressed off the platform.
• Comply with each platform’s messaging policies, including their rules on prohibited content and industries.
• Maintain its own privacy policy where the platform requires one, and give people the notices the law imposes on it as the controller of that data.
• Not use data obtained from a platform in any way that breaches that platform’s terms.

The per-channel detail is in the service-specific terms.

Connected platforms are third-party services: they can change their rules, prices or availability, and that can affect the channel through no doing of ours.

Availability

We work to keep meruma continuously available, and we target 99.5 % monthly availability outside announced maintenance windows.

That target excludes outages caused by third-party services — messaging platforms, telecom carriers, email providers — by force majeure, or by use of the service in breach of these terms.

Organizations on the Max plan can agree specific commitments and remedies in writing.

Changes

We may improve and modify the service. If we are going to retire a significant feature, we give reasonable notice.

If we change these terms substantively, we publish the new version with its date and notify active organizations before it takes effect. If the change does not work for you, you can cancel before that date.

Intellectual property

meruma’s software, brand, design and documentation are ours or our licensors’. These terms transfer no rights over them beyond using the service.

If you send us suggestions, we may use them to improve the product without that creating any obligation in your favour.

Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform this agreement. The duty does not extend to information that is public through no fault of the receiving party, or that must be disclosed by law.

Warranties and liability

We provide the service with professional diligence, but we do not warrant that it will run without interruption or error, nor any particular commercial result.

To the extent the law allows, our total liability to your organization is limited to what it paid us for the service in the three months before the event giving rise to it, and we are not liable for lost profits, lost opportunities or indirect damages.

None of this limits liability that the law does not allow to be limited.

Termination

Your organization can stop using meruma whenever it wants. We can terminate the agreement if there is a material breach that is not cured, if payment is not brought up to date, or if an authority or a platform requires us to.

On termination the organization loses access and its data is deleted under the data deletion policy. Export whatever you need first.

Governing law and jurisdiction

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules.

Any dispute will be submitted to the competent state or federal courts of Broward County, Florida, to whose jurisdiction the parties submit. Before going to court, the parties will try to resolve it in good faith for 30 days.

If any clause turns out to be invalid, the rest stays in force.

Language

These terms are published in English, Spanish and Portuguese. If the versions differ, the English version prevails and is the binding one.

Contact

info@meruma.app · HIPER DEVS LLC, 2226 N Cypress Bend Dr Apt 505, Pompano Beach, FL 33069, United States.