Instagram messages, where your team works
Direct messages and story replies stop living on one person’s phone and land in the same inbox as everything else.
What changes
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DMs and story replies in one thread
Someone who replies to a story and then sends a message is one conversation, not two loose notifications for somebody to piece together from memory.
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It joins what you already knew
If that person had already written on WhatsApp, it is the same contact: you see the whole conversation even though it started somewhere else.
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Without handing out the account password
Your team replies from meruma with their own login. Nobody needs access to the Instagram account to answer a message.
What people usually ask
What kind of account do I need?
A professional Instagram account linked to a Facebook page. That is Meta’s condition for giving access to messages.
Can I still reply from my phone?
Yes. Whatever you answer from the Instagram app shows up in the conversation too, so the history stays complete.
Are messages charged?
No. Unlike WhatsApp, Meta does not charge for Instagram messages. What there is, is a 24-hour window to reply freely.