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Mercado Libre

Mercado Libre in the same inbox as WhatsApp

Questions on your listings, post-sale messages and claims land in the same inbox as WhatsApp, each in the thread of its listing or purchase.

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Sample conversation: Buyer, Question on “Nordic oak chair” Buyer: Does it come assembled or do I have to build it? Ethan: It comes assembled; you only screw on the legs. Another thread from the same buyer: last week’s purchase. Buyer: Can you confirm when the table arrives? Ethan: It ships tomorrow and arrives on Thursday. Each reply went to the right thread.

Mercado Libre

What changes

  • Every enquiry in its own thread

    The same buyer can have a question about a listing, a purchase in progress and a claim. meruma shows them in a single conversation, split by thread, and your reply goes to the right one. A question arrives with a link to its listing.

  • Claims do not get lost

    Messages on a claim go into the buyer’s conversation, next to their questions and post-sale messages, and you answer them from the same inbox. Whoever is on duty sees everything without jumping between screens.

  • Leads from your classifieds, into the CRM

    If you list cars, property or services, the details people leave on your ad come in as a form: they create the contact with their name, email and phone, and can open the deal card.

  • What Mercado Libre does not allow

    Mercado Libre moderates messages: it blocks phone numbers, links and automated messages, and in post-sale the seller cannot write first. That is why this channel has no templates or AI agents: a person handles it.

What people usually ask

Which countries does it work in?

For now, with Mercado Libre Argentina seller accounts. Other countries come later.

Do I see the buyer’s name and phone number?

You see their Mercado Libre username. Mercado Libre keeps the name, email and phone number and does not share them this way. Classified leads do arrive with those details, because people leave them on purpose so you can get in touch.

How do I connect it?

From Channels, with your seller account: you authorize meruma on Mercado Libre and you are done. Nothing to install and no keys to copy.