Data deletion

This page explains how to delete your account and your data from meruma, what exactly is erased, and how long it takes. It also serves as data deletion instructions for connected platforms (Meta, Google, Microsoft and any other that asks for them).

How to request deletion

Write to info@meruma.app from the email the account is registered with, using “Data deletion” as the subject, and tell us what you want deleted:

• Your user: your profile, your credentials and your membership in organizations.
• The whole organization: all of its data. Only its owner can request this.

We confirm receipt within 72 hours and tell you when deletion is complete. We may ask you to prove your identity or your role before proceeding — precisely so nobody else can delete data that is not theirs.

What gets deleted

Deleting your user: your profile, your picture, your preferences, your sign-in credentials and your membership in organizations. Content you created inside an organization — messages sent, notes, records — belongs to that organization and stays with it.

Deleting the organization: its contacts and their entire conversation history, files and voice notes, call recordings, forms and their responses, signed documents, campaigns and their lists, automations, bots and their documents, the calendar, published websites and all of its configuration.

Timelines

• Active data: erased within 30 days of the request being confirmed.
• Backups: roll off within 90 days. During that period they are used for nothing other than restoring the system after a disaster.

What may be retained

Only what a legal obligation requires: billing records, for instance, for as long as that obligation lasts and isolated from operational use. None of it returns to the platform or gets used for commercial purposes.

Data that arrived through third-party platforms

If your organization connected WhatsApp, Instagram, Messenger, Google or Microsoft, you can also revoke meruma’s access from each platform’s own panel: in Meta Business settings, or in your Google or Microsoft account permissions.

Revoking access cuts the connection going forward. Deleting what is already stored in meruma follows the process on this page.

If you are a customer of a business that uses meruma

If you wrote to a company over WhatsApp, Instagram, email or a form, and that company uses meruma, the data of that conversation is controlled by the company, not by us. Ask them for deletion: they are the ones who decide about that data and who must answer you.

If you get no reply or do not know who to talk to, write to info@meruma.app and we will take it up with that organization.